New PART Rider?
1. Decide which PART service will work for you.
1. Decide which PART service will work for you (top):
Check out our Routes and Schedules section or call the PART office at 336-662-0002 from 8:30 am to 5:00 pm, Monday – Friday. Also, call our PART Hub at 336-883-7278 from 6:00 a.m. to 7:00 p.m. Our staff will gladly answer any questions regarding where and when to catch the bus and will also mail you the route and schedule information if needed.
2. If you live too far from the PART Hub or other designated PART stops (top) :
Because PART is a regional bus system that provides a link between cities, we only have certain designated bus stops within each city. If you need a ride from home or if you need to travel within the city, you will need to ride the local city bus transit system.
3. Stand at the correct bus stop (top):
Please be sure you are standing at the correct boarding destination. PART Buses will only pick up passengers standing at the correct pick-up post, so be sure to wait there. Also, arrive a few minutes before the bus scheduled departure time.
4. Check destination sign (top):
At our PART hub, destination signs are located above the front bus window and on the curbside overheads. The signs show the city destinations. However, at the downtown transportation centers, several city buses stop at the same locations as our PART Express Buses, so be sure check for the right bus and the destination signs on the front of the bus.
5. Pay your fare (top):
Have the correct fare ready when the bus arrives. Pay your cash fare (exact change/bills only) into the fare box located at the top of the stairs Click here to view Fares. Fare boxes accept all change and bills from $1 to $20. PART drivers cannot provide change.
PART tickets and monthly passes should be shown to the driver upon boarding. Tickets and passes from city bus systems cannot be used on PART. GTA passes are the only exception.
6. If you use a wheelchair or other mobility device (top):
All buses are wheelchair accessible and can either “kneel down” to the curb or has a wheelchair lift, if you have difficulty stepping into the bus.
The seats near the front of the buses are reserved for wheelchair passengers and older/disabled passengers. The seats in the back of the shuttles are reserved for wheelchair passengers; however, the fronts are reserved for older/disabled passengers. The driver may ask riders to change seats to allow those in need to have these seats. The driver will assist passengers in securing the wheelchair if needed.
7. Be a safe and courteous rider (top):
Smoking, eating, drinking and carrying a weapon are prohibited on the bus. Use electronics with headphones only, loud noise is a distraction for the driver. Clean up after yourself and use the trash receptacle at the front of the bus. Please report suspicious activity or packages to the driver or police.
8. If you need to transfer to another bus to get to your final destination (top):
Transfers from one PART Express Bus/Shuttle to another are free (except on Mountaineer and Connections). If your destination requires a change of buses ask your driver for a transfer as soon as you board the bus. With a transfer, you can travel in any direction and transfer at any location during your one-way trip. To use the transfer, show it to the driver when boarding.
9. When you arrive at your destination and want to get off the bus: (top)
PART buses do not stop traffic and therefore can only stop at designated stops. Once the bus approaches the designated stop, stay seated until the driver stops the bus completely and opens the door. Please remember to check the seats for all belongings before departing the bus. Be careful when crossing the designated bus stop area at the transportation centers to avoid any accidents with other vehicles arriving and departing.
10. Take a Buddy Ride:
If you need additional help, one of PART's friendly staff members will ride with you.
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