Rules & Regulations

  • PART’s Business 40 Emergency Ride Program is only available to PART Express Business 40 Xpass members and PART vanpoolers that live/work in the Business 40 Traffic Mitigation Zone (TMZ).
  • Business 40 Xpass members must be actively enrolled in PART’s TouchPass discount program to be eligible for the ER program.
    The ERH Program does not cover: A ride to work, A trip to or from a medical facility, Personal errands, Intermittent stops, Scheduled appointments, Medical appointments, Scheduled overtime, Bodily injury, Company-wide emergencies or closures, Business-related travel, Natural disasters, Termination of Employment, Side trips, Vehicular failures, Work-related injury, Transportation system and/or provider closures or failures, 911 emergencies, Inclement weather or Acts of God.
  • The program is limited to three trips per commuter within a 365-day period. Periods begin with the usage of the first ERH trip used.
    ERH trips must originate from the commuter’s employment location listed on file with PART.
  • Commuters may be asked to provide their Xpass Account number or Vanpool ID in order to verify their enrollment.
  • Commuters are not eligible to receive an ERH in the event that they have worked their scheduled workday/shift and their alternative mode of transportation is available or if their alternative mode of transportation will be available around the same time as a taxi will be available.
  • Emergency ride trips can only be taken from the commuter’s work address on file with PART to their Park and Ride location or directly to their emergency as long as it’s located within PART’s 10-county service area.
  • Commuters are responsible for ensuring all their information is current and up-to-date. In accurate information may be cause for PART to deny an emergency ride trip.
  • One scheduled stop is allowed during the trip (i.e. picking up a sick child at daycare/school) but this stop must be approved when requesting the ER trip.
  • If an alternative option, such as transit, is available, a taxi may be denied but PART will coordinate the use of the alternative option.
  • If commuters are found falsifying information related to the reason for using the ER program, caught violating the rules, or caught abusing the program commuters will be charged for the trip(s) and they will be prohibited from using the program at least one year.
  • PART is not responsible for any ride taken without prior authorization.
  • PART has the sole right to approve/deny any ERH request at any time.
  • Criteria for the ER program is subject to change at the discretion of PART. Other restrictions may apply. Please contact PART at 336-883-7278 for complete program rules and regulations.
  • As a participant in the ERH program you, on behalf of your heirs, successors or assigns release and hold harmless your employer, Piedmont Authority for Regional Transportation (hereinafter “PART”), and the State of North Carolina form any liability, claims and demands of any kind whatsoever, including but not limited to any liability for personal injury including death, loss, theft, or damage to your personal property, loss of income, consequential damages (hereinafter “losses”) resulting from delays or absence of a cab or ERH service or termination of this program. You also agree that you will seek recovery from the taxi cab company providing your ride, and not your employer, PART, or the State of North Carolina for any losses occurring during transport.