PART Responds to the Coronavirus

February 10, 2021

On January 21, 2021 President Joe Biden passed Executive Order 13998 promoting COVID-19 Safety in Domestic and International Travel. This order required a variety of Federal Agencies including the Transportation Security Administration (TSA) to immediately take action and require masks to be worn in compliance with CDC guidelines in or on all forms of public transportation (including buses, shuttles, trains, vanpools, etc.).

As a result, the TSA issued Security Directive 1582/84-21-01 on February 1, 2021 mandating specific mask requirements in order to prevent the spread of COVID-19. These orders require all public transportation workers and riders (2 years and older) to wear face masks at all times while on public transportation vehicles or in public transportation facilities. Individuals who do not comply with these requirements must be denied boarding and/or removed from the transit vehicle and/or facility. 

It is important to note that the TSA's definition of a mask does not include face shields. A mask means material covering the nose and mouth of the wearer. 

The Center for Disease Control and Prevention Department of Health and Human Services also issued an order under Section 361 of the Public Health Service Act on January 29, 2021 requiring persons to wear masks while riding public transit and at transit facilities. 

These federally mandated requirements will be upheld on all PART Express vehicles and facilities. If you have questions, please contact us at 336-883-7278 or

October 19, 2020

Route 4 Alamance Express Service Changes

We will be suspending most of the mid-day service on this route due to the extremely low ridership related to COVID-19. Staff will be monitoring demand and anticipate a return to regular service around the start of the UNC Spring semester. 

September 2, 2020

PART Reinstates $5 TouchPass Smartcard Cost

Starting Monday, September 14th, PART will resume charging $5 for the purchase of TouchPass Smartcards.

Remember, Smartcards are reloadable! Keep your Smartcard and add passes or stored value online or at the CTC Ticket Window. In addition, passengers who use TouchPass receive free transfers.

Got a new Smartcard? Passengers that register their Smartcard with the PART Call Center at 336-883-7278 will get one-free ride added to their TouchPass account.

We continue to encourage passengers to use TouchPass to limit contact while boarding and paying to ride PART Express. Thanks for doing your part to limit the spread of COVID-19.

August 11, 2020

PART Announces the Restart of Route 9 & Route 10, Tuesday September 8th!

PART Express Route 9 Davidson Greensboro Express and Route 10 Randolph County Express will resume service starting Tuesday, September 8th!

Be sure to review the new and improved Route 9 and Route 10 schedules and routing. Changes have been made to both routes.

Please take a moment and familiarize yourself with our Rules & Regulations for riding PART Express during the COVID-19 pandemic. This includes our requirement for all passengers to wear a face covering when boarding and riding PART.

We have also updated our Fare Policy. PART no longer offers change cards or transfers to riders paying cash on the bus. We encourage riders to use the TouchPass Mobile App or Smartcard.

July 8, 2020

PART Announces the Restart of Route 4 - Alamance Burlington Express, Monday August 3rd!

PART Express Route 4 will resume service from Greensboro to Chapel Hill beginning Monday, August 3rd. There will be no changes to the Route 4 schedule.

Please take a moment and familiarize yourself with our Rules & Regulations for riding PART Express during the COVID-19 pandemic. This includes our requirement for all passengers to wear a face covering when boarding and riding PART.

We have also updated our Fare Policy. PART no longer offers change cards or transfers to riders paying cash on the bus. We encourage riders to use the TouchPass Mobile App or Smartcard.

July 3, 2020

Route 6 Surry Express & Route 17 Kernersville Express Schedule Changes

In November 2018 Business 40 was closed for construction. PART received special funding from the Federal Highway Administration (FHWA) and NCDOT to enhance PART Express service during the construction. With the opening of Business 40 in February 2020, the funding PART received to operate service is no longer available. 

Beginning Monday, July 6, 2020:

  • Route 6 will revert back to the pre-Business 40 level of service.
  • Route 17 will revert back to pre-Business 40 routing with some modifications.

These changes will be modifications to route changes implemented due to COVID-19. 

June 19, 2020

Route 4 - Alamance Burlington Express Rider Survey

PART is trying to get feedback from riders about the restart of the Route 4 - Alamance Burlington Express which provides service from Greensboro to Chapel Hill. We are trying to understand if riders will or will not be returning to ride PART, if so when do they plan to start riding, and what hours they’ll need to commute. 

If you are a Route 4 rider, please take a moment to complete the following survey: Route 4 Rider Survey

June 1, 2020

PART Announces Restart of Routes 1, 2, 3, & Shuttles to Regular Service

Starting Monday, June 15, 2020 PART will reinstate regular service on the following routes:

  • Route 1 - Winston-Salem Express
  • Route 2 - Greensboro Express
  • Route 3 - High Point Express
  • Route 20 - Pleasant Ridge NW Shuttle
  • Route 21 - Chimney Rock NE Shuttle
  • Route 22 - Sandy Ridge SW Shuttle
  • Route 23 - Piedmont Parkway SE Shuttle
  • Route 27 - Airport Area Shuttle 

Service on these routes will go back to operating 5:45 am to 9:45 pm. Shuttles will only require scheduled pick-ups between 9:45 am - 3:45 pm and after 6:45 pm. CLICK HERE to view schedules for regular service routes. 

Route 17 and Route 6 will continue to operate on current schedules. All other PART Express routes will remain suspended.

PART’s current COVID-19 Rules & Regulations and Fare Policy will remain in place. 

Please note, all service is contingent upon the COVID-19 situation and may change at any time. 

April 29, 2020

Greensboro Depot Stop Moved - Until Monday, May 4th

Effective immediately until Monday, May 4th, PART Express will provide pick-up and drop-off service at the Greensboro Depot off Washington Street (at the crosswalk to the main entrance).  PART Express will not provide service to our normal Slip 16.

We are making this change, as GTA provides additional sanitizing and cleaning of their facilities in response to their COVID-19 developments.

Passengers wishing to use PART must use the Washington Street stop. No pick-ups or drop-offs will be made in the depot bus terminal.

CLICK HERE to see the exact location of our stop.

April 27, 2020

The health and safety of our PART Express team, passengers, and community is our number one priority. Since the start of the Novel Coronavirus pandemic, we have been closely monitoring situations. Staff meets daily to evaluate and address the quickly evolving conditions.

In response to guidance and recommendations on addressing COVID-19, PART Express will begin collecting fares and implement new rules & regulations for riding starting Monday, May 4, 2020 until further notice.

Fare Policy

  • Passengers will have the option to use the TouchPass Smartcard & Mobile Faring System or pay with Cash.
  • Passengers can receive free TouchPass smartcards at the CTC. They can also load their TouchPass account with cash, credit card, or debit card.
  • Passengers using cash are encouraged to pay with exact change. Change will not be provided on the bus and change cards will not be issued. They will also be required to pay a fare each time they ride. Transfers will not be issued.

View Details on changes to our fare policy.


  • Passengers MUST wear dedicated facial coverings (masks, bandanas, etc.) when riding PART Express.
  • Only one passenger is allowed on the bus at a time during boarding.
  • Passengers should adhere to social distancing when boarding and riding PART Express.
  • Passengers cannot exhibit any visible signs or symptoms of the Coronavirus in order to ride the bus. Passengers exhibiting symptoms will be asked to deboard.

View Full Listing of the rules and regulations for riding PART Express During COVID-19.

These are unprecedented times. While we understand the importance our service has in providing essential trips, we must take all precautions to ensure the health and safety of our employees and passengers. To do this effectively, we need everyone’s help. We are confident these policies will help to reduce exposure of the COVID-19 virus.

Questions? Please contact us at or call 336-883-7278.

April 23, 2020

Effective Monday, April 27, 2020 PART Express suspending Route 9 and Route 10 service.

The COVID-19 pandemic continues to impact PART Express ridership and revenue. As a result, starting Monday, April 27th PART will be suspending service to Davidson County and Randolph County.


  • Route 9 will be suspended. No service to Davidson County.
  • Route 10 will be suspended. No service to Randolph County.

As situations continue to change daily, we are carefully evaluating our operations. We will continue to provide updates and notifications as information becomes available.

Please continue to follow-us via email, social media, TransLoc, or text to receive updates on service changes. Sign-Up to receive alerts and notifications.

April 3, 2020

NC by Train is making additional changes to their Piedmont train service. As a result, we will be suspending all Route 5 service starting Monday, April 6, 2020. This will include weekend service. Passengers will be encouraged to use Route 3 to make connections.

*Please note that this weekend’s Saturday April 4th & Sunday April 5th service will run as normal.

March 26, 2020

In response to City and County government orders to Stay-at-Home, PART Administrative offices will be closed beginning Monday, March 30, 2020 for all non-essential staff until further notice. Essential staff will be overseeing organizational activities to maintain business continuity.

These closures will NOT impact the daily operations of PART Express bus service. As of today, we plan to continue with the currently posted schedules. We plan to continue service as long as safely possible.

We recognize the important role our service provides getting first responders, health care workers, and other essential employees to and from work. Under the current stay at home orders, we encourage you to only ride if your trip is essential.

Please continue to follow-us via email, social media, TransLoc, or text to receive updates on service changes due to COVID-19. Sign-Up to receive alerts and notifications.

March 23, 2020

Effective Wednesday, March 25, 2020 PART Express will be operating on limited service.

Due to the COVID-19 pandemic, we are dealing with plummeting ridership and revenue. Our routes are experiencing anywhere from 30-60% decreases. While our main focus continues to be the health and safety of our drivers, riders, and community, the financial implications of these drops in ridership cannot be ignored.

Knowing that our routes provide an important connection for essential workers and access to crucial resources like hospitals across the Triad, we have strategically identified routes that will continue operating.


  • Route 1, 2, 3 will run on a Saturday schedule. 7:00am-7:00pm hourly. View Schedule.
  • Shuttles will run on a Saturday schedule. 7:00am-7:00pm hourly with scheduled pick-ups only call 336-883-7278.
  • Route 4 will be suspended. No service to Chapel Hill.
  • Route 6 will run on a reduced schedule. View Schedule
    • 6:00am Southbound & 6:40am Southbound trips only.
    • 4:15pm Northbound & 5:10pm Northbound trips only.
  • Route 28 will be suspended. No service to Clemons.
  • No changes to Route 5, 9, 10, and 17.

In addition to these route changes, PART will continue to operate fare free.

We are hopeful that these will be our only modifications but as situations are changing daily, we will continue to evaluate and follow the guidance of the CDC, public health officials, and leadership. With the continued spread of COVID-19 it is likely we may need to make additional changes.

Please continue to follow-us via email, social media, TransLoc, or text to receive updates on service changes. Sign-Up to receive alerts and notifications.

March 20, 2020

Starting Saturday, March 21st all PART Express service will be fare free until further notice. This is an important way for us to support the CDC’s social distancing recommendations. The safety and health of our drivers and passengers is our number one priority.

March 16, 2020

PART continues to monitor the Novel Coronavirus (COVID-19) situation closely. Staff is meeting frequently throughout the day to evaluate the quickly evolving conditions. The safety and health of our employees, riders, and community remains our number one priority.

As of right now, PART plans to operate regular service on all routes except Route 19. Effective Wednesday, March 18th Route 19 service will be suspended until further notice. 

We encourage you to continue monitoring TransLoc for information related to any service changes. While we intend to maintain operations, we are prepared to make changes if necessary.

As a reminder, we have taken the following preparedness actions:

  • All vehicles are being wiped down daily with special attention given to high contact areas such as hand-rails, fareboxes, etc.
  • Medical grade disinfectant is being used to disinfect.
  • Information is being distributed on how to prevent the spread of germs and other viruses.
  • Information has been posted to the PART website, emailed to passengers, and posted to our social media outlets.

We encourage you to stay informed by getting accurate information about COVID-19 at

March 9, 2020

Public health officials including the World Health Organization, the Centers for Disease Control and Prevention (CDC), and local Health Departments are actively monitoring the outbreak of a respiratory illness caused by a novel coronavirus termed “Covid-19”, or Coronavirus. While this has been deemed a public health emergency, at this time, the risk to the American public has been assessed as low.

What are the signs of Coronavirus?
Symptoms of Covid-19 can include fever, cough and shortness of breath. Symptoms may appear in as few as 2 days or as long as 14 days after exposure.

According to the CDC, people are believed to be the most contagious when they are most symptomatic (the sickest). Individuals are encouraged to monitor their health and if they begin to experience symptoms to contact a doctor immediately.

How Can You Do Your Part to Protect Yourself?
coronavirus-hand-washing-imageCoronaviruses are most often spread through the air by coughing or sneezing, close personal contact, or through touching your nose, mouth, or eyes before washing your hands. While there is currently no vaccine for Covid-19, there are steps you can take to prevent the spread of the virus as well as influenza and the common cold:

  • Wash hands frequently with soap and water, and for at least 20 seconds at a time.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are ill.
  • Cover your mouth and nose with a tissue when you cough or sneeze.
  • Do not reuse tissue after coughing, sneezing, or blowing your nose.
  • Clean and disinfect surfaces that are frequently touched.

What is PART doing?
PART Staff is closely following the information being provided by the Center for Disease Control, local health departments, our partnering agencies, and the American Public Transportation Association. Our goal is to minimize the risk to our drivers, passengers, and community. In addition to our normal cleaning procedures, we will be utilizing commercial disinfectants on the vehicles. As more information become available, we will be sure to communicate with our passengers.