Feb 11

Driving Smiles: PARTs Commitment to Customer Service

Posted on February 11, 2021 at 12:02 PM by Sabrina Glenn

Customer service at PART starts simply with answering questions and providing information on how to ride. Our call center and station team members can help riders find the best way to get to their destination.

But helping our riders with schedule and route details is just the beginning. As customer service/ticket agent Erma Smith said, “You never know what the next person you talk to may be going through.” That’s why she challenges herself to brighten their day, trying to see their smiles beam, even through their masks.

Every day our PART team works with the community to make sure they can get where they need to go. Sometimes this means solving problems outside the typical requests. Last December, an elderly passenger came into the CTC, a little confused about where he was and wanting to call his wife. Without hesitation, Erma asked for her name and if she could hold his cell phone. After he spoke with his wife, she asked to talk with Erma, requesting that she stay with her husband until they could come pick him up.

Erma was happy to sit with him, saying it reminded her of talks with her grandfather. She was grateful to be able to help him and his family. “The relief on her face and tears of joy that his daughter in law had when she came through the door and saw him sitting there truly blessed me. Before leaving they both thanked me and at that moment was confirmation that jobwise I am exactly where I am supposed to be.”

And this is just one example of the outstanding service our team is dedicated to providing. Whether it’s our supervisors who provide medical assistance when needed or our driver’s who ensure our passengers are arriving safely, we are so proud to of the hard work and dedication they provide.



Jun 17

2020 Driver of the Year - Twonn Hart

Posted on June 17, 2020 at 2:21 PM by Sabrina Glenn

Twon PictureBeing a driver for PART is something Twonn Hart takes very seriously. You might even say it’s become a passion for her over the last 11 years. When considering her driving record, safety standards and how often she’s on time, it’s no wonder she’s considered one of the best – and it’s why she was named Driver of the Year for 2020. “I always want to be first,” says Twonn. “I’m just a conscientious person and trying to lead by example. I want to be sure that I’m giving people a safe ride and getting them to their destination on time.”

On an annual basis, PART provides service along 17 bus and shuttle routes throughout the Triad. In 2018 alone, PART’s drivers provided passenger service that helped to reduce nearly 7 million miles. 

While driving and safety are important aspects of the job, Twonn says the key ingredient to being a successful driver – and what sets PART drivers apart – is hospitality. With an average of over 430,000 passenger trips per year, PART’s 38 drivers know that making people feel welcomed and comfortable is what brings them back every day. “As drivers, we are all about making people feel comfortable, especially if it’s their first-time riding and they aren’t quite sure how it all works,” says Twonn. “I always want to find out where people are going, give them tips on where the closest stops are and provide them with details on where they need to be picked up. I want the ride to be the easiest part of their day.”

Twonn provides a crucial service often delivering people to and from the Coble Transportation Center in Greensboro to their jobs or the Piedmont Triad International Airport. Twonn recognizes that she plays a role in helping her passengers with their livelihood. “The passengers I encounter every day often times are going to their jobs, or going to interviews for jobs, and I want to be sure that I don’t add any extra stress to their day and get them where they need to be and on time.”

As the family of PART drivers goes about its daily business, Twonn says there’s always room for new passengers. “I tell people all the time to join us and they can relax and take a ride without having to worry about bad traffic or weather. The seats are comfortable, and we’ll get them to their destination. It’s just a better way to go.”


Mar 05

PART Responding to the Coronavirus

Posted on March 5, 2020 at 7:56 AM by Brooke Kochanski

My Post (11)
Public health officials including the World Health Organization, the Centers for Disease Control and Prevention (CDC), and local Health Departments are actively monitoring the outbreak of a respiratory illness caused by a novel coronavirus termed “Covid-19”, or Coronavirus. While this has been deemed a public health emergency, at this time, the risk to the American public has been assessed as low.

What are the signs of Coronavirus?
Symptoms of Covid-19 can include fever, cough and shortness of breath. Symptoms may appear in as few as 2 days or as long as 14 days after exposure.

According to the CDC, people are believed to be the most contagious when they are most symptomatic (the sickest). Individuals are encouraged to monitor their health and if they begin to experience symptoms to contact a doctor immediately.

How Can You Do Your Part to Protect Yourself?
coronavirus-hand-washing-imageCoronaviruses are most often spread through the air by coughing or sneezing, close personal contact, or through touching your nose, mouth, or eyes before washing your hands. While there is currently no vaccine for Covid-19, there are steps you can take to prevent the spread of the virus as well as influenza and the common cold:

  • Wash hands frequently with soap and water, and for at least 20 seconds at a time.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are ill.
  • Cover your mouth and nose with a tissue when you cough or sneeze.
  • Do not reuse tissue after coughing, sneezing, or blowing your nose.
  • Clean and disinfect surfaces that are frequently touched.

What is PART doing?
PART Staff is closely following the information being provided by the Center for Disease Control, local health departments, our partnering agencies, and the American Public Transportation Association. Our goal is to minimize the risk to our drivers, passengers, and community. In addition to our normal cleaning procedures, we will be utilizing commercial disinfectants on the vehicles. As more information become available, we will be sure to communicate with our passengers.

For more information on the Coronavirus, visit the following links:

Centers for Disease Control

NC Department of Health and Human Services