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1. What is considered an emergency?

Eligible Emergencies include:

• The commuter must work mandatory unscheduled overtime and they are not able to take the bus or their vanpool home or to their car.
• The commuter or an immediate family member suffers from an illness or severe crisis.

PART has the sole right to approve or deny any ERH request at any time.

2. What is not covered by the program?

The ERH Program does not cover: 

• 911 emergencies
• Bodily injury
• Business-related travel
• Company-wide emergencies or closures
• Inclement weather or acts of God
• Medical appointments
• Natural disasters
• Personal errands, Intermittent stop
• A ride to work
• Scheduled appointments
• Scheduled overtime
• Side trips
• Termination of employment
• Transportation system and/or provider closures or failures
• A trip to or from a medical facility or appointment
• Vehicular failures
• Work-related injury

3. What do I do if I have an emergency?

If an emergency occurs, contact PART’s Regional Call Center at 336-883-7278. The representative will verify your enrollment in the XPass or vanpool program. They will then confirm your work address, get your drop off location, and schedule the taxi ride.

Emergency rides can only be scheduled by PART. If you take a taxi without contacting PART, you are responsible for any fees associated with the ride

Make sure to have the full address for your drop-off location. This is required by the taxi company

4. Where can I take my emergency ride trip to?

Emergency ride trips can be taken to return to your Park and Ride location or directly to your emergency as long as it’s located within PART’s 10-county service area.

5. How does PART verify I'm eligible / enrolled?

PART representatives have access to verify your Xpass enrollment through the TouchPass system. In order to completely enroll in the Emergency Ride program, you must enter your employer name and address in your XPass online account. This will be the ONLY pick-up address eligible when you schedule your emergency ride. PART also has access to verify your participation in the regional vanpool program.

If your employment changes, you will be required to update your information to make sure PART has the most current data.

6. How do I know I'm accurately enrolled in the Emergency Ride program?

If you have properly registered your XPass in TouchPass or in the vanpool program, you will receive an email from PART confirming your enrollment in the ERP. Your registration must be active at the time of the emergency to receive the taxi ride.

For full details on how the program works, please review the program rules and regulations.