What do I do if I have an emergency?

If an emergency occurs, contact PART’s Regional Call Center at 336-883-7278. The representative will verify your enrollment in the XPass or vanpool program. They will then confirm your work address, get your drop off location, and schedule the taxi ride.


Emergency rides can only be scheduled by PART. If you take a taxi without contacting PART, you are responsible for any fees associated with the ride


Make sure to have the full address for your drop-off location. This is required by the taxi company


Show All Answers

1. What is considered an emergency?
2. What is not covered by the program?
3. What do I do if I have an emergency?
4. Where can I take my emergency ride trip to?
5. How does PART verify I'm eligible / enrolled?
6. How do I know I'm accurately enrolled in the Emergency Ride program?