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This Request for Proposal is set forth to detail requirements and conditions for providing Managed IT Services for the Piedmont Authority for Regional Transportation (PART). These Managed IT Services encompass the PART Administrative Office and Support Facilities. The proposer shall perform the required services in this area and shall be qualified to furnish a complete and efficient Managed IT service including all labor and supervision. The deadline to submit the proposal is October 5, 2022. The award will be granted for 3 years with the option to extend the Managed IT Services agreement on an annual basis on yearly intervals up to a total of five years. The extensions are at the discretion of PART and will be based on annual expense and performance of service.
PART has a windows-based computer network infrastructure. PART is seeking a qualified partner to provide technical support for this infrastructure, in the form of general network support including 24/7 monitoring services, security services, maintenance of hardware, updates to software, troubleshooting & Repair of all computer systems and network server equipment, as well as backup and disaster recovery services through a mix of remote and onsite efforts. Also, of importance, is the ability of the partner to deliver high-quality help desk support that recognizes the varying levels of technical aptitude of PART staff and provides said support in terms that can be understood by a layman. PART may also look to the partner for special project consulting from time to time such as installation of software, short and long-range IT planning, and other related services.
The Piedmont Authority for Regional Transportation reserves the right to accept or reject any submission that does not benefit the PART organization. There are no guarantees of award for the submitted proposals, and all expense related to preparing a submission for this RFP is the proposer’s responsibility. It is anticipated that Federal Transit Administration (FTA), North Carolina Department of Transportation (NCDOT) and PART funds may be utilized to support this project’s expense. Therefore, applicable rules and regulations must be observed, and are enclosed for your reference as Appendix A.
Please contact Andrews@partnc.org to schedule.