Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Show All Answers
The Airport Connector Pass is $5. It provides a ride on PART Express and transportation to/from the PTI Airport.
Passengers interested in using a TouchPass Smartcard are responsible for the $5 cost for purchasing a Smartcard. Downloading the TouchPass Mobile app is free through your App Playstore.
You can purchase an Airport Connector Pass in the TouchPass Mobile App, at www.touchpass.com, from a Ticket Agent at our PART Coble Transportation Center (CTC).
In order to connect with PTI, you must purchase the Airport Connector Pass. You cannot use a 31-Day Pass, 10-Ride Pass, or Stored Value.
This program is limited to 10 trips per person within a 365-day period. Periods begin with the usage of the first Airport Connector Pass.
The Airport Connector service is available Monday - Friday between 6:15 am and 8:15 pm and on Saturday between 7:30 am and 5:30 pm.
Once a passenger purchases an Airport Connector Pass, the passenger must call 336-883-7278 to schedule their connection to the airport.
PART only offers Airport Connector service at PART’s CTC and PTI Airport. No other stops or connections are authorized.
If you are traveling from the CTC to PTI Airport, go to the Ticket Window at the CTC and a Ticket Agent will direct you to your ride.
If you are traveling from PTI Airport to the CTC, you will connect with your ride at the PART Pick-Up Sign located at the lower level Delta Baggage Claim (Door 7).
PART is not responsible for any ride taken without authorization.
It depends. PART might schedule a PART Express shuttle to connect you with the airport or we might use a licensed and insured local taxi provider. It just depends on the date and time you need to connect.
PART currently only offers one Airport Connector Pass. The pass provides you with a ride on a PART Express bus and OnDemand transportation to the airport. If you need to go to and from the airport, you will need to purchase two PTI Airport Connector Passes.
If your travel plans change, you should contact the PART Call Center at 336-883-7278 as soon as possible. They will then modify your reservation. PART does not offer refunds on purchased Airport Connector Passes. However, if the pass is loaded into your TouchPass account, the pass will remain available for two years (pending no changes to the program).
Eligible Emergencies include:
PART has the sole right to approve or deny any ERH request at any time.
The ERH Program does not cover:
If an emergency occurs, contact PART’s Regional Call Center at 336-883-7278. The representative will verify your enrollment in the XPass or vanpool program. They will then confirm your work address, get your drop off location, and schedule the taxi ride.
Emergency rides can only be scheduled by PART. If you take a taxi without contacting PART, you are responsible for any fees associated with the ride
Make sure to have the full address for your drop-off location. This is required by the taxi company
Emergency ride trips can be taken to return to your Park and Ride location or directly to your emergency as long as it’s located within PART’s 10-county service area.
PART representatives have access to verify your Xpass enrollment through the TouchPass system. In order to completely enroll in the Emergency Ride program, you must enter your employer name and address in your XPass online account. This will be the ONLY pick-up address eligible when you schedule your emergency ride. PART also has access to verify your participation in the regional vanpool program.
If your employment changes, you will be required to update your information to make sure PART has the most current data.
If you have properly registered your XPass in TouchPass or in the vanpool program, you will receive an email from PART confirming your enrollment in the ERP. Your registration must be active at the time of the emergency to receive the taxi ride.
For full details on how the program works, please review the program rules and regulations.
To decide if this program may be right for your company there are a few questions to consider first:
If you have answered yes, your company might be an ideal candidate for our PARTnership program. For more information, email the PARTnership program or call us at 336-883-7278.
We know that there's no one solution to the commuting challenges facing companies and their employee's in the Triad. Each situation is unique and needs to be analyzed accordingly. Working with the PART team, we can identify solutions that address your specific challenges. Our toolbox of options includes strategies such as:
Together we can develop and implement a program that fits with your corporate culture! For more information, email the PARTnership program or call us at 336-883-7278.
Commuter benefits, also known as qualified transportation fringe benefits, are federal tax benefits authorized under the IRS Code Section 132(a). These voluntary benefits were designed to provide tax incentives to employees to encourage the use of mass transportation. Commuter benefits include things like providing employees a transit or vanpool subsidy, allowing pre-tax purchase of transit passes or vanpool fares, and in some cases work-related parking costs. For more information on Commuter Benefits programs, download The Building Blocks of Commuter Benefits.
Curious about what the actual value is to your company? Check out the Business Benefits Calculator to see your company's potential tax savings.
By providing commuter benefits you may be eligible to receive national recognition as a Best Workplaces for Commuters. If you are interested in earning the Best Workplaces for Commuters designation, PART can support and walk you through the application process. For more information, email the PARTnership program or call us at 336-883-7278.
There are no formal requirements to joining the PARTnership however in order to have a successful transportation options program at your company, we request that your company agree to:
For more information, email the PARTnership program or call us at 336-883-7278.
Once you have joined the PARTnership we will give you access to our marketing toolkit. Our design team will develop materials including flyers, email blasts, newsletter articles, etc. We will work to ensure that you have the right mediums to effectively promote your program internally.
In addition, we will coordinate with the ETL to hold on-site events such as lunch and learns, transportation days, and presentations. Creating on on-site presence is one of the best ways to answer questions and engage employees.
If you would like to promote your participation in the PARTnership externally we can provide you with a social media toolkit. In addition, we will include your company in our annual advertisement recognizing all of our PARTnership members in the Business Journal's Book of Lists and other publications. For more information, email the PARTnership program or call us at 336-883-7278.
Vanpooling is an economical way for groups to travel to and from work. Watch our short video on PART's Vanpool Program. Employees at companies participating in the PARTnership are eligible to receive a discount on their first three months of vanpool fares!
We'll take a hands-on approach to identifying groups, qualifying drivers, and getting vans on the road!
For more information, email the PARTnership Program or call us at 336-883-7278.
The ExpressPass program is a special transit program offered to PARTnership members. The program is an easy way for employers to promote the use of public transportation by their employees.
In order to participate, your company must sign a formal agreement with PART. You will then issue the ExpressPass cards to employees that want to take transit to work. Employees swipe their ExpressPass in the fare box when they ride. PART will then invoice the company on a monthly basis based on the number of times your employees ride. Employers pay for their employees ExpressPass but unlike the employer purchasing a monthly fare card for its employees we only bill the company based on the number of trips taken by employees. As a bonus for being a member of the PARTnership you will also receive 25% off each ride your employees take!
Not sure your company can cover the costs? We can work with you to implement a Pre-Tax Commuter Benefits program that will allow employees to contribute to their monthly transit costs. For more information, email the PARTnership program or call us at 336-883-7278.
Yes and No. TouchPass has a new look and feel called Umo. If you have the TouchPass App or a TouchPass Smartcard, they will continue to work.
But if you're a Mobile App user, we encourage you to download the new Umo Mobility App from your App store. This new App has many new features that make the App even easier to use. You will use the same username and password you used in the TouchPass App to log into the new Umo App.
TouchPass Stored Value is the same as Umo Cash. It's just been renamed for the Umo rebranding. If you purchased Stored Value in the past, now you'll purchase Umo Cash.
No, everyone needs to have their own pass.
No, to use the TouchPass System, each passenger must have and use his/her own TouchPass Card or a mobile device with the TouchPass Mobile App.
Only users with registered Umo accounts can check their balances. Once you have an account, you can check your balances the following ways:
Umo Smartcard: You can add or change personal information in your Umo Account using the Umo website. Login to your account, scroll down to the bottom of the page and under the My Account section in the grey page footer, select the Contact Info link. Type in the new information in the appropriate field(s) then click on the Save Contact Info button.
Umo Mobile App: If you’re using the Umo Mobile App, you can add or change personal information by selecting the My Account option on the menu (three bars in the upper left corner of the app), then selecting Update Profile. Type in the new information in the appropriate field(s) then click on the Save Contact Info button.
You can also have your personal information updated by calling the Call Center at 336-883-7278.
You can view the expiration date of any pass in your TouchPass account in the following ways:
All passes or Umo Cash are posted instantly to your Umo Account and can be used immediately after your purchase has been completed.
In most cases, your fare payment will be posted instantly to your Umo account. Simply look under your account Transaction History.
Once you’ve been approved by PART, your Umo Account will be updated to record that approval. Once that update has been made, you’ll be able to purchase discounted passes or will pay a discounted fare when using Umo Cash. You won't even have to show the driver your ID when you board. Learn more about PARTs Discount Eligibility and how to register.
Alerts are automated messages that are sent to you by the Umo System when you have a low balance, when you're account has been loaded, etc. You can customize the types of Alerts that you get.
If you are using the Umo Smartcard, alerts will be sent to your email address. If you are using the Umo Mobile App, you can choose to receive the Alerts as a push notification to your mobile device or as an email.
Umo Cash is an option for passengers that don't want to purchase a pass. You can load anywhere from $5 - $100 into your Umo account.
As you ride, the system will automatically deduct the cost of your fare from your Umo Cash. The system will continue to be deducted until your Umo Cash is gone. When you use Umo Cash you're also eligible for the PART Rewards Program and you'll never spend more than $5 a day or $80 per month.
Umo is an account based faring system. The platform allows you to purchase (or load) PART passes and Umo cash into your account and then use the Umo Mobile App or Smartcard to pay your fare as you ride. You can download the FREE Umo Mobility App from your play store or purchase a Umo Smartcard online or at the PART CTC Ticket Window.
Autoload is an optional service that will automatically reload a pass or Umo Cash when your account has a pass nearing expiration, your pass is low on trips, or you're running low on Umo Cash. You can activate the autoload feature through your Mobile App or Online. You will also have to add a stored debit or credit card in your profile to use this feature.
You can add a:
If you’re part of a special incentive program like PART’s XPass Employer Discount Program, you might only receive discounts on certain passes.
You can purchase your passes/fare media using any of the following methods:
Need to purchase a Umo Smartcard?
No, the TouchPass Card has an embedded computer chip and antenna wire. If either of these are damaged, your TouchPass card may stop working and you will incur a $2 fee to get a replacement.
If your TouchPass Card is not registered and is damaged, you may also lose any passes or Stored Value, that are stored in the card.
You can show either the front or back side of your TouchPass Card to the TouchPass Reader. It’s best to try and angle your card so that one side is fully displayed to the TouchPass Reader and no more than one inch away.
You can register your card by:
Please note that if you use the TouchPass Mobile App to register, your TouchPass Card will be disabled and you’ll need to use your mobile device with the TouchPass Mobile App to make fare payments from that point forward.
To use your TouchPass Card, you must first purchase at least one pass.
When you board your bus, show the front or back side of your TouchPass Card within two inches of the bottom, angled portion of the TouchPass Reader. It’s also okay to tap your card lightly to the TouchPass Reader.
You’ll see the display on the reader change to show that your TouchPass Card was read and then a message will display confirming that your fare payment was completed successfully.
TouchPass Cardholders can purchase passes or Stored Value using the following methods:
The TouchPass Card is a contactless smart card, a credit card-sized piece of plastic that contains a computer chip and embedded antenna wire.
When the TouchPass Card is within about 2 inches of the lower section of the TouchPass Reader, it will begin connecting with the TouchPass Reader.
Registration is optional for TouchPass Card users. Registering a TouchPass Account will protect the passes and accrued transfer rights or Stored Value, in your account in the event that your TouchPass Card or mobile device is lost, damaged, or stolen.
Additionally, only registered accounts are eligible to use the Autoload service or to view transaction history.
Contact PART’s Call Center at 336-883-7278 or email PART to report that your TouchPass Card has been lost or stolen. If you have registered your TouchPass Account, the passes and transfer rights or Stored Value balance in your TouchPass Account can be transferred to a new a card.
You can get a TouchPass card by:
TouchPass Smartcard cost is $5. Users will be assessed a $5 fee for replacement cards.
Follow this step by step instructional video to see how to load a benefit code into your Smartcard Account.
You can download the TouchPass Mobile App to any eligible smartphone from the Google Play Store or Apple iTunes App Store.
Paying your fare with your smartphone uses a two-dimensional barcode, also known as “QR” code. The QR Code will be displayed on the Home screen of the TouchPass Mobile App when you have a pass or transfer rights in your TouchPass Account.
To pay a fare, turn the screen with the QR code toward the TouchPass Reader until you see a video of your mobile device displayed on the TouchPass Reader. While watching the video, move your mobile device so that the displayed QR code is positioned within the white corner markers also visible on the TouchPass Reader. The video will disappear once the QR code has been read.
Using the TouchPass Mobile App you’ll be able to purchase passes anywhere your phone is connected. It could be from the comfort of your couch or even standing at the bus stop. You’ll be able to check your Stored Value balance and the status of any passes you’ve purchased with just a couple of taps on your mobile device.
You won’t need to carry around a TouchPass Card and as long as you have your phone, you’ll have your pass!
Using the TouchPass Mobile app, you can:
There are no costs or fees for downloading or using the TouchPass Mobile App, however, your mobile network provider may charge you when the App uses your mobile data plan.
The TouchPass Mobile App can be downloaded onto any eligible smartphone. The app can be used to create and manage a TouchPass Account and used as your pass when boarding the buss.
Follow this step by step instructional video to see how to load a benefit code into your Mobile App Account.
Download the Umo Mobile App from the Google Play Store or Apple ITunes App Store.
Once you’ve downloaded the Mobile App and purchased or loaded a pass or Umo Cash into your account, you’ll find a two-dimensional barcode, known as QR code in your Umo App Wallet.
There is no cost to download the Umo Mobile App. Using the Umo Mobile App, you’ll be able to purchase passes or load Umo Cash for PART, GTA, or High Point Transit, anywhere you have cellular service. It could be from the comfort of your couch or even standing at the bus stop. You’ll also be able to check your available passes or Umo Cash, track your bus, and even plan your trip.
Using the Umo App, you can:
PART – Coble Transportation Center (CTC) Ticket Window or Order Online
GTA – Galyon Depot Customer Service Ticket Window
High Point Transit – Administration Building
PART – $5.00 for new or replacement cards. Purchase with a credit card, debit card, or cash.
GTA – Free but you must load $5.00. Purchase with a credit card, debit card, or cash.
High Point Transit – $5.00 for new or replacement cards. Purchase with cash only.
If you're already using TouchPass, you don't have to do anything! You can keep using the TouchPass Mobile App or TouchPass smartcard.
TouchPass was purchased by a new company and is changing the name to Umo. CLICK HERE for more information and details on the transition.
*Vanpool groups may operate vans that travel fewer than 10 round trip daily miles but will be charged at the 10 round trip daily miles rate. For more information, contact Vanpool at 336-883-7278.
The vanpool fare is all-inclusive. It includes:
The fare is calculated by taking the total monthly cost of the van (see pricing chart). Each passenger's individual cost will depend on the number of people in the van.
Learn more on our vanpool fares page.
Fare based on seven riders.
Fare based on 12 riders.
PART leases 7-passenger Dodge Caravans and 15-passenger Ford Transit Vans.
In order to be a vanpool driver, you must:
All drivers must send us a copy of your driver’s license and complete a Driver Authorization for Motor Vehicle Report (PDF) authorizing PART to run a report on your driving history. If your application is approved our vanpool coordinator will add you to the vanpool program insurance and you are all set to drive one of our vehicles.
Vanpool drivers are responsible for:
PART accepts checks, credit cards, or money orders through an online payment system. A member of the vanpool group is responsible for collecting fares from all the riders and providing PART with one monthly payment for the group. For more information, contact Vanpool at 336-883-7278.
Payments and mileage reports are due on the 1st of the month. Payments and reports received after the 7th will be assessed a $25 late fee.
For more information, contact Vanpool at 336-883-7278.
PART vanpools operate on a month to month basis. If at any time you would like to stop using the van all we require is 30-days advanced notice and we will come pick up the vehicle. For more information, contact Vanpool at 336-883-7278.
Before a vanpool starts, the group is required to provide PART with a $300 deposit. Assuming the van is returned in the same condition it is provided, the deposit will be returned to the vanpool group in about 10 business days. For more information, contact Vanpool at 336-883-7278.