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1. Can I use my Umo Mobile App or Smartcard to pay for the fare of another person that is traveling with me?

No, everyone needs to have their own pass.

2. Can my family or friends use my Umo Smartcard?

No, to use the Umo System, each passenger must have and use his/her own Umo Card or a mobile device with the Umo Mobile App.

3. How can I check my account to see my passes or stored value?

Only users with registered Umo accounts can check their balances. Once you have an account, you can check your balances the following ways:

• Contacting the PART Call Center by calling 336-883-7278
• PART CTC Ticket Window
• Umo Mobile App: Apple iTunes Store or Google Play Store
• Umo Website

4. How do I add or change my personal information in my Umo account?

Umo Smartcard: You can add or change personal information in your Umo Account using the Umo website. Login to your account, scroll down to the bottom of the page and under the My Account section in the grey page footer, select the Contact Info link. Type in the new information in the appropriate field(s) then click on the Save Contact Info button.

Umo Mobile App: If you’re using the Umo Mobile App, you can add or change personal information by selecting the My Account option on the menu (three bars in the upper left corner of the app), then selecting Update Profile. Type in the new information in the appropriate field(s) then click on the Save Contact Info button.

You can also have your personal information updated by calling the Call Center at 336-883-7278.

5. How do I check my pass expiration date?

You can view the expiration date of any pass in your TouchPass account in the following ways:

• By signing on to your Umo Account using the Umo website and selecting the My Products link in the navigation bar at the top of every screen. 
• By signing on to your Umo Mobile App, opening your Wallet, and selecting Cash Balance or Passes.
• By viewing the display of the Umo Reader on the bus whenever a pass is used to pay the fare. The expiration date of the pass used will be included in the information shown on the fare confirmation screen.
• By visiting the CTC Ticket Window or calling the Call Center at 336-883-7278.

6. I just purchased a pass, when can I use it?

All passes or Umo Cash are posted instantly to your Umo Account and can be used immediately after your purchase has been completed.

7. I just used Umo on a bus, when will the fare payment be posted to my account?

In most cases, your fare payment will be posted instantly to your Umo account. Simply look under your account Transaction History.

8. I'm eligible for a discount when I ride, how does that work with Umo?

Once you’ve been approved by PART, your Umo Account will be updated to record that approval. Once that update has been made, you’ll be able to purchase discounted passes or will pay a discounted fare when using Umo Cash. You won't even have to show the driver your ID when you board. Learn more about PARTs Discount Eligibility and how to register. 

9. What are Alerts?

Alerts are automated messages that are sent to you by the Umo System when you have a low balance, when you're account has been loaded, etc. You can customize the types of Alerts that you get.

If you are using the Umo Smartcard, alerts will be sent to your email address. If you are using the Umo Mobile App, you can choose to receive the Alerts as a push notification to your mobile device or as an email.

10. What is Umo Cash?

Umo Cash is an option for passengers that don't want to purchase a pass. You can load anywhere from $5 - $100 into your Umo account. 

As you ride, the system will automatically deduct the cost of your fare from your Umo Cash. The system will continue to be deducted until your Umo Cash is gone. When you use Umo Cash you're also eligible for the PART Rewards Program and you'll never spend more than $5 a day or $80 per month.

11. What is a Umo account?

Umo is an account based faring system. The platform allows you to purchase (or load) PART passes and Umo cash into your account and then use the Umo Mobile App or Smartcard to pay your fare as you ride. You can download the FREE Umo Mobility App from your play store or purchase a Umo Smartcard online or at the PART CTC Ticket Window. 

12. What is Autoload?

Autoload is an optional service that will automatically reload a pass or Umo Cash when your account has a pass nearing expiration, your pass is low on trips, or you're running low on Umo Cash. You can activate the autoload feature through your Mobile App or Online. You will also have to add a stored debit or credit card in your profile to use this feature. 

13. What types of passes can I add to my Umo account?

You can add a:

• 10 Ride Pass
• 31 Day Pass
• Umo Cash

If you’re part of a special incentive program like PART’s XPass Employer Discount Program, you might only receive discounts on certain passes.

14. Where can I buy my passes/fare media?

You can purchase your passes/fare media using any of the following methods:

• Through the Umo Mobile App
• On the Umo Website
• At the PART CTC Ticket Window

Need to purchase a Umo Smartcard?

• Use this form to purchase a Umo Smartcard Online
• Visit the PART CTC Ticket Window