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1. Can I use my TouchPass Mobile App or Smartcard to pay for the fare of another person that is traveling with me?

No, everyone needs to have their own pass.

2. Can my family or friends use my TouchPass Smartcard?

No, to use the TouchPass System, each passenger must have and use his/her own TouchPass Card or a mobile device with the TouchPass Mobile App.

3. How can I check my account to see my passes or stored value?

Only users with registered TouchPass accounts can check their balances. Make sure to set-up your account. 

Once you have an account, you can check your balances the following ways:

• Contacting the PART Call Center by calling 336-883-7278
• PART CTC Ticket Window
• TouchPass Mobile App
• TouchPass Website

4. How do I add or change my personal information in my TouchPass account?

You can add or change personal information in your TouchPass Account using the TouchPass website. Login to your account, then select the Contact Info link displayed in the dark bar at the bottom of every screen. Type in the new information in the appropriate field(s) then click on the Save Contact Info button.

If you’re using the TouchPass Mobile App, you can add or change personal information by selecting the My Account option on the menu, then selecting the Contact Info option. Type in the new information in the appropriate field(s) then click on the Save Contact Info button.

You can also have your personal information updated by visiting or calling the Call Center at 336-883-7278.

5. How do I check my pass expiration date?

You can view the expiration date of any pass in your TouchPass account in the following ways:

• By signing on to your TouchPass Account using the TouchPass website and selecting the My Products link in the navigation bar at the top of every screen. 
• By signing on to your TouchPass Mobile App and navigating to the Home screen.
• By viewing the display of TouchPass Reader whenever a pass is used to pay the fare. The expiration date of the pass used will be included in the information shown on the fare confirmation screen.
• By visiting the CTC Ticket Window or calling the Call Center at 336-883-7278.

6. I just purchased a pass, when can I use it?

All passes or Stored Value are posted instantly to your TouchPass Account and can be used immediately after your purchase has been completed.

7. I just used TouchPass on a bus, when will the fare payment be posted to my account?

In most cases, your fare payment will be posted instantly to your TouchPass accounting.

8. I'm eligible for a fare discount program, how does that work with TouchPass?

Once you’ve been approved by PART, your TouchPass Account will be updated to record that approval. Once that update has been made, you’ll be able to purchase discounted passes for your program. You won't even have to show the driver your ID when you board. Learn more about the PART Elibility Program for discounts here.

9. What are Alerts?

Alerts are automated messages that are sent to you by the TouchPass System. You can customize the types of Alerts that you get. 

If you are using the TouchPass Card, Alerts will be sent to your email address.

If you are using the TouchPass Mobile App, you can choose to receive the Alerts as a push message to your mobile device or as an email.

10. What is a Stored Value Pass?

Stored Value means that a specific amount of money is loaded into your TouchPass account. 

When you use the bus, you are paying for the fares per ride (instead of using a pass) and the cost for your bus ride will be deducted from your account’s Stored Value. Money will continue to be deducted until all your Stored Value is gone.

Learn more about the PART Rewards Program here

11. What is a TouchPass account?

TouchPass Mobile App or TouchPass Card is a list of all Fare Products that are available for use and a transaction history. You can open a TouchPass Account using the TouchPass website, the TouchPass Mobile App, by visiting the CTC Ticket Window, or calling the Call Center at 336-883-7278.

12. What is Autoload?

Autoload is an optional service that will add an eligible pass when your current pass is nearing its expiration, gets low on trips, or Stored Value to your TouchPass Account when your balance gets low.

To use Autoload, your TouchPass Account must be registered.

13. What types of passes can I add to my TouchPass account?

You can add a:

• 10 Ride Pass
• 31 Day Pass
• Stored Value

If you’re part of a special incentive program like PART’s XPass Employer Discount Program, you might only receive discounts on certain passes.

14. Where can I buy my passes/fare media?

You can purchase your passes/fare media using any of the following methods:

• PART CTC Ticket Window
• TouchPass Mobile App
• TouchPass Website
• Fill out this form for Buying a TouchPass Smartcard Online